Returns, Refunds and Cancelation Policy
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 25% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Any incorrect, missing or damaged items received must be reported to Maiden Wings within 24 hours of you receiving the delivery. This can only be done by E-mail or Phone. We recommend by email so that you have verification of such notice.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
If item(s) received are not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Maiden Wings owns the title of any extra goods shipped with your order that have been despatched in error.
If requested by Maiden Wings, the Customer may be required to provide information in that Maiden Wings can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by Maiden Wings. Failure to provide sufficient information may delay the refund or cancellation, Maiden Wings is not to be held responsible for any delays according to clause provided by Maiden Wings.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching of an order will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back as well as a 25% restocking fee.
Cancellations may be communicated by telephone or email. Saturdays, Sundays and holidays by E-mail only.
Cancellations for assembled system orders will incur a 25% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 25% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Where the order is designed for a specific customer perpose, ig. the printing of CD/DVD or duplication thereof, orders must be cancelled prior to commencment of the job. A 25% cancellation fee applies. Orders that have already been commenced or are "under production" will have to pay for production per unit costs to the point where production was stopped as well as a 25% cancellation fee.